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About Us Company
Top Trenz UK Ltd is a UK based registered company trading as TopTrenz.co.uk. Formed in 2007, we specialise in offering our customers the latest trends and innovations in Electronic Technology at Low Prices!
Our mission is to provide you with quality products with full warranties at a low cost and we are completely dedicated to your total satisfaction. We never stop improving our operations by putting our customers - and their needs - first.
Contact Information
If you are looking to buy a product or have purchased products from us and have any questions you can contact us via the contact form or email the appropriate department using the following email addresses:
Info@TopTrenz.co.uk: Customer Services
Sales@TopTrenz.co.uk: Pre Sales
Support@TopTrenz.co.uk: Technical Support
Our preferred method of contact is via email, however should you wish to contact us by telephone then you can reach us on 0871 288 4880.
Customer Services: Lines are open Monday - Friday 09:00 -17:00 (excluding bank holidays) and Saturday 09:00 - 17:00. Calls cost 10p per min at all times. If nobody is available to take your call then please leave your name, message and contact number and we will get back to you.
Our Address Details:
Top Trenz UK Ltd
46 Leyside
Christchurch
Bournemouth
Dorset
BH23 3RD
United Kingdom
Email: Sales@TopTrenz.co.uk
Company Registration Number 6481792
Registered Office:2 Mermond Place, Swanage, Dorset BH19 1DG
Products
We offer our customers over 200 quality products, and our list of product categories and product offerings is growing every day. TopTrenz customers know they're getting great prices on a huge range of consumer electronics and HOT products such as LCD TVs, MP4 Watches MP3 players, and Digital Photo Frames.
Our great relationships with various manufacturers and distributors mean our customers will always find great products at low prices from the biggest names in the industry.
Service
At TopTrenz.co.uk, our focus has always been on helping customers save money. Which is why we've invested in building a website that allows them to securely purchase products without intervention. It's the empowering, 24/7 self service approach that ensures we keep our customers satisfied, and our prices competitive.
Statutory Information
Top Trenz UK Ltd (trading as TopTrenz.co.uk) Incorporated in England Reg. 6481792
Reg. Office: 2 Mermond Place, Swanage, Dorset BH19 1DG
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa, Mastercard and credit card payments via PayPal (You do not require a PayPal account). If you are shopping from North America or europe, place your order and your credit card company will convert the transaction from your currancy to UK pounds.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling
Mainland UK - Delivery quoted is to any single UK mainland address only using a main stream courier of our choice. The delivery cost is calculated during the checkout process. By placing an order you are accepting the delivery charge quoted.
Guernsey or Jersey - Deliveries will command a 10% Surcharge on your total order. We will contact you after making your purchase to organise payment of this 10% Surcharge.
Scotland - There may be an extra charge for some deliveries made to the more remote locations in Scotland, please
email our sales team on Sales@TopTrenz.co.uk.
The majority of our smaller parcel deliveries are handled by Courier or The Royal Mail. Where fragile or large bulky items are being delivered we may arrange delivery by a dedicated delivery vehicle to ensure the products arrive safely and undamaged.
On arrival, all goods must be inspected carefully for any signs of damaged or shortage by the customer, or your approved agent at the delivery address given at the time of placing your order. Please take your time and inspect the goods before signing the delivery note. In the unlikely event that you do find any damage or shortage, please ask the driver to take the goods back with them, or sign the delivery document as damaged.
Please do not use your product if it is damaged, as once it is used you have agreed to it being in good condition.
If you have any issues regarding delivery either before or after placing your order please feel free to contact our sales team by email on Sales@TopTrenz.co.uk. Please have your unique customer reference number available when contacting us, it makes locating your details that much easier and faster for you. Please ensure that you give us the correct delivery address at the time of ordering your goods, as changing delivery address can cause major logistical problems resulting in time delays. Sometimes even having to recall goods from our carriers back to our warehouse, in order to re-package and re-send them. Changing delivery addresses will in some circumstances be chargeable at £5.00 + VAT to cover administration costs.
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Delivery Schedule
TopTrenz.co.uk will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
Delivery will be made as soon as possible after your order is accepted.
Most items are despatched to our customers within 2-15 working days of your order being received. Where a product is not in stock or is on an extended delivery period, we will email you to advise on an anticipated delivery date. Delivery dates are approximate and no liability whatsoever is accepted in respect of late or delayed deliveries.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. |
Back Orders
If your item is not in stock, we will place a back order for you. You will always be emailed and informed about any delays. You have the option to wait if you are happy to do so, or you have the option to cancel your order if you would rather not wait, the choice is yours. |
Tax Charges
Top Trenz UK is not a VAT registered company therefore all other orders are VAT free.
Goods for delivery outside the European Union may be subject to import duties, taxes and/or customs charges. These charges are levied once the parcel arrives at its destination, and must be paid by the recipient.
Proprietary Rights and Licences
All copyright in the text, graphics and layouts of this website and in all software and software compilations underlying the site is owned by Top Trenz UK Limited, trading as TopTrenz.co.uk.
You are not permitted, without our prior written consent, other than for personal, non-commercial purposes, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its material, contents or underlying software. |
Credit Card Security
We use PayPal as our payment provider, therefore no card details are sent to our website or stored on our computers. This ensures our customers have total security protection. |
Guarantee
We guarantee your satisfaction. All of our products come with a 12 month warranty.
This means if there is a quality defect that causes a product to be unusable during the 12 months after dispatch from our warehouse, we will accept a return and either repair or replace the item with an identical or equivalent new item that you accept.
This warranty shall not apply if the goods have been worked upon, altered or damaged in any way by the Customer or its employees or agents, or to goods not used in accordance with the manufacturer's instructions.
On receipt of the returned product, if following the testing process, the product is found to be in good working order without defect, we will return the product to you, and the carriage costs of this return will be your responsibility. Please note that if you have, in the meantime, required us to provide you with a replacement product before completion of the testing process, you will have to pay for this product also.
Unless otherwise stated in the manufacturer's documentation, all goods delivered to a UK mainland address carry a specified manufacturer's warranty. Customers who wish to make a warranty claim must comply with the manufacturer's instructions and warranty procedure. In order to resolve your problem as quickly as possible, we may refer you to the product manufacturer who will deal directly with the return. In these instances, we will provide you with the contact information for the relevant manufacturer. If you are a consumer, this does not affect your statutory rights.
We will not be responsible for any damage that may be caused on your computer, console, or other hardware / software during / related to installation of any of our products. We not be liable for any damage or personal loss due to incorrect installation of our products. |
Privacy Policy
Top Trenz UK Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy
Please open all the boxes or parcels as soon as they arrive. You have 14 days to notify www.TopTrenz.co.uk of any intention to return a product. If we are not notified of within this time, you agree to indemnify www.TopTrenz.co.uk in full against any losses we suffer as a result of your failure to notify us within 14 days. So please open all boxes and check your goods, as we really do want you to have a great shopping experience with us.
Goods must be returned 'as sold', in the original packing and with all paperwork and accessories.
Goods must be complete, unused and in 'as new' condition. If you have opened the box to examine the product it must have been done without damaging the box and packaging, or damaging the product in any way. The product must be re-packaged as received.
TopTrenz.co.uk cannot accept liability for packages damaged during transit. It is the Customer's responsibility to wrap the product adequately to prevent damage.
Proof of postage is not proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier, and to insure the goods for their full value.
Goods must be returned within 14 days of delivery. We are unable to accept returns of unwanted and non-faulty items after 14 days. You must organise the return of items at your expense and risk.
The value refunded for goods returned within 14 days will be equal to the cost of the product returned less the shipping costs.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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