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About Us
Top Trenz UK Ltd is a UK based registered company trading as www.TopTrenz.co.uk. Formed in 2007 we specialise in offering our customers the latest trends and innovations in Electronic Technology at Low Prices!
Our mission is to provide you with quality products with full warranties at a low cost and we are completely dedicated to your total satisfaction.
If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Top Trenz UK Ltd
46 Leyside
Christchurch
Bournemouth
Dorset
BH23 3RD
United Kingdom
Email: Sales@TopTrenz.co.uk
Company Registration Number 6481792
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa, Mastercard and credit card payments via PayPal (You do not require a PayPal account). If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling
Mainland UK - Delivery quoted is to any single UK mainland address only using a main stream courier of our choice. The delivery cost is calculated during the checkout process. By placing an order you are accepting the delivery charge quoted.
Guernsey or Jersey - Deliveries will command a 10% Surcharge on your total order. We will contact you after making your purchase to organise payment of this 10% Surcharge.
Scotland - There may be an extra charge for some deliveries made to the more remote locations in Scotland, please
email our sales team on Sales@TopTrenz.co.uk.
The majority of our smaller parcel deliveries are handled by Parcel Force or The Royal Mail. Where fragile or large bulky items are being delivered we may arrange delivery by a dedicated delivery vehicle to ensure the products arrive safely and undamaged.
On arrival, all goods must be inspected carefully for any signs of damaged or shortage by the customer, or your approved agent at the delivery address given at the time of placing your order. Please take your time and inspect the goods before signing the delivery note. In the unlikely event that you do find any damage or shortage, please ask the driver to take the goods back with them, or sign the delivery document as damaged.
Please open all the boxes or parcels as soon as they arrive. You have 7 days to notify www.TopTrenz.co.uk of any damage. If we are not notified of damage within this time, you agree to indemnify www.TopTrenz.co.uk in full against any losses we suffer as a result of your failure to notify us within 7 days. So please open all boxes and check your goods, as we really do want you to have a great shopping experience with us.
Please do not use your product if it is damaged, as once it is used you have agreed to it being in good condition.
If you have any issues regarding delivery either before or after placing your order please feel free to contact our sales team by email on Sales@TopTrenz.co.uk. Please have your unique customer reference number available when contacting us, it makes locating your details that much easier and faster for you. Please ensure that you give us the correct delivery address at the time of ordering your goods, as changing delivery address can cause major logistical problems resulting in time delays. Sometimes even having to recall goods from our carriers back to our warehouse, in order to re-package and re-send them. Changing delivery addresses will in some circumstances be chargeable at £5.00 + VAT to cover administration costs. |
Delivery Schedule
Most items are despatched to the customer within 5-15 working days of your order being received. Where a product is not in stock or is on an extended delivery period, we will email you to advise on an anticipated delivery date.
Delivery dates are approximate and no liability whatsoever is accepted in respect of late or delayed deliveries. |
Back Orders
If your item is not in stock, we will place a back order for you. You will always be emailed and informed about any delays. You have the option to wait if you are happy to do so, or you have the option to cancel your order if you would rather not wait, the choice is yours. |
| Tax Charges Top Trenz UK is not a VAT registered company therefore all other orders are VAT free. |
Credit Card Security
We use PayPal as our payment provider, therefore no card details are sent to our website or stored on our computers. This ensures our customers have total security protection. |
Guarantee
We guarantee your satisfaction. All of our products come with a 12 month warranty. |
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively you can write to us at 46 Leyside Christchurch Bournemouth Dorset BH23 3RD United Kingdom |
Privacy Policy
Top Trenz UK Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
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